Business

What I Learned From Talking to my Customers

I have just finished reading Competing Against Luck, a book that outlines the latest thinking in Jobs Theory. That theory is built on a simple premise which, according to Clay Christensen, is: “When we buy a product, we essentially ‘hire’ something to get a job done. If it does the job well, when we are confronted with the… Continue reading What I Learned From Talking to my Customers

Business

I’m looking for a new challenge!

Early in November I’ll be leaving RNZ where, for the last 11 years, I’ve led the development of its award-winning digital platforms. Now, as they say, I’m open to opportunities. (richard@hulse.nz)  I’m looking for a position as a product lead, digital strategist, or CTO. My strategic capabilities are backed by a boatload of tactical skills.… Continue reading I’m looking for a new challenge!

Business

Using open source to innovate online and save money

This blog post is a written version of my presentation given at the ITx conference in Wellington on 13 July 2016. Introduction For the last 20 years or so I have been building new business tools at Radio New Zealand, mainly using Free and Open Source Software. These have ranged from a database for our music library, to… Continue reading Using open source to innovate online and save money

Business

Government IT is broken, but can it be fixed?

I recently posted the following comment on Facebook in regard to Russell Brown’s post on the apparent lack of good process in the procurement of IT systems for the now fnot-so-new Auckland super-city. The primary reason these systems keep being selected is that managers are unwilling and/or unable to manage the risks associated with large… Continue reading Government IT is broken, but can it be fixed?